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So This can be the Salesforce platform, so This may be the typical household monitor.
When you've got voice data controller you receive two more object bars at the very best.
Just one is transcript look for and the other is transcript.
Transcripts will instantly just checklist all of the prior transcripts that have happened within the organisation.
And you can go from get started, date, time, length, amount of seats, or maybe agent.
The solution genuinely relates to life after we talk about really trying to find the search engine.
Therefore if we go into transcript lookup.
This will likely do a look for ability https://iptvgreek.com throughout the total on the Salesforce platform for words and phrases.
Therefore if we type in in this article 'economical' along with the date assortment will immediately populate to the last 30 times.
Therefore if we transfer it out to 2 decades only for the goal of this demo.
You may see here there are 5 transcripts of the place We have the word 'economic'.
Just click one of these you can in fact see on the correct hand facet.
The transcript will seem on the correct hand side, of which you'll be able to just scroll up and down.
If I had been to toggle involving Yet another transcript we are going to be capable of move ahead to another transcript.
The sophistication of your products although, genuinely comes within the metadata mapping.
So, if we go in the contacts within Salesforce, so this would become a shopper so you click to Alex Robson for example.
And this is currently demonstrating each of the transcripts on the appropriate hand facet in this article, that transpired with Alex Robson being a shopper.
As you'll be able to see, loads of transcripts listed here to choose from.
You are able to click on one listed here.
You'll be able to then also just scroll down and have a think about the transcript.
You might have speaker separation during this.
If I used to be then to accomplish the exact same search requirements.
So you do 'monetary' after which distribute that out to the last two yrs, or 12 months, you are able to see there are now three.
So these 3 are the conversations that have occurred with Alex in which we've talked about the phrase 'fiscal'.
When you truly go, you've got also acquired the chance to have the ability to listen to the call.
Therefore if you actually click down here you can see that it claims pay attention.
It is a seamless integration, which opens up an authentication window to be able to go in to the quantify solution.
This could Commonly, once you've logged in The 1st time, this will likely mechanically log you in.
For the goal of that's You will find there's protected authentication since not all organisations want their employees to truly listen to the audio.
Some of them would just want them to see the transcript.
So this in fact opens up and is really likely over a gradual Wi-Fi for the time being but This might normally be instantaneous.
This may truly open up the chance to see the media player and truly listen to the call.
When you finally can pay attention to the decision you've then bought the total features on the Pink Box quantify Media Player which provides you the chance to be able to possibly find sure aspects of the decision and have it on loop, or it is possible to choose when you wanted to suppress many of them silence, quicken the whole process of the audio of the call to both quicken or gradual it down, so the entire functionalities from the Crimson Box Recorder.
If I flick again in the Salesforce application we could also begin getting a think about the metadata.
So if I click on to this simply call in this article and consider history, it opens up An additional bar which demonstrates you the small print on the metadata.
So it may have here the telephone amount, so This is when It is really executing the mapping immediately into the Get in touch with.
In addition, it understands whether or not that Get in touch with belongs to an account and also is made up of info within the Contact Centre environment.
So, no matter whether that be an agent I.
D.
, contact selection, just how long the call was.
All of this metadata is usually automatically mapped and reported on inside the Salesforce dashboard of studies.
But we will do the reporting directly from the Salesforce dashboard and this experiences about the metadata.
So by essentially aquiring a glimpse right here we can easily find out if I change the website see of this, you've the ability to have the capacity to have a look and find out the quantity of calls are created by sure individuals inside of specified organisations.
So in just here we could see that Kate Hammett has long been identified as 23 situations in Purple Box, whereas Alex Robson has only being referred to as sixteen.
So It can be a good way of actually knowledge who's creating the calls.
But also you could possibly do this to the size of simply call so give me the amount of phone calls that were beneath two minutes extended within just a certain day variety.
So the spots that we can easily map most of the transcripts into accounts which happens to be the leading account with the organization the Speak to that's principal purchaser and likewise prospects.
So starting off correct within the really starting of your lead era.
And that's the Salesforce Voice Information Controller application.